By prioritising tickets based on urgency, tracking resolution times, and customising SLAs for different service teams and ticket pipelines, companies can. This feature enables Service Hub Professional and Enterprise customers to set SLAs in the inbox to help reps prioritize incoming tickets based on their importance and ensure that they meet your customer expectations. Never miss an SLA again with advanced reporting and alertingAs a broad-stroke definition, Electronic Data Interchange is the electronic method businesses use to exchange information such as sales, shipments, transactional data, and more. Subscriber. Oct 2022 - Present 1 year 2 months. It should eliminate friction, bring tools together, and empower sales teams to stay agile through any headwind. * 30-minutes 1:1 to learn how we help manufacturers. Tens of thousands of customers all over the world use our marketing, sales,. Listen Now Skill Up How to Create a. Incentivized. Use it to create advanced SLA Rules, get alerts via SMS, Phone or email before you break them, and generate PDF reports to track your progress. From a one-person business to a 2,000+ employee enterprise, The HubSpot CRM platform has the marketing, sales, customer service, operations, and content management features you need to build the best experience for your customers. Validate HubSpot workflows and ensure they're stamping the expected Contact fields, triggering the right emails, etc. 1. 5. Use automation to trigger actions if SLAs are breached. It has everything you need for. Create a date stamp per ticket property, you can automate this through workflow for new records. This way, it is clear when a representative needs to pass a case on to another department. Key Feature: Pull content from your other marketing tools to share on social media. Thankfully, your CRM and marketing automation can go hand-in-hand. In our latest article, we explore how HubSpot's SLA automation can help you improve your customer service operations and meet your service level targets, examine the top use cases for it, and. Marketers and salespeople should also work together to develop lead definitions for your business. Free HubSpot CRM features in Sales Hub. Hope. In the discovery call, one of your team members will welcome the client and ask if they have any questions or concerns. Operations. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. 6967 verified user reviews and ratings of features, pros, cons, pricing, support and more. Then simply divide the number of customers you need by the close rate to. Sales automation is a new part of Workflows, HubSpot’s automation tool. Hubspot is still far away from an ITIL-aligned service management implementation. This way, it is clear when a representative needs to pass a case on to another department. Working with Dicker Data was an exciting journey: from Microsoft minisites to Dell decision trees. For example, integrating HubSpot Service Hub with Jira. You can create a new workflow from scratch or from a template:Create campaigns efficiently with automation and AI. HubSpot is a CRM platform that’s designed to scale with your business. The first on our list is the emerging favorite, EngageBay. 24/7 Customer Service. Leverage the power of workflows, chatbots, email. DevOps automation is the process of removing menial or repetitive tasks to streamline workflows within the DevOps lifecycle. As a starting point, I'd recommend the report library: Menu > Reports > Reports > Create report > use the Data sources dropdown to select Chat, 1-to-1-email or Marketing emails. A demonstration of using HubSpot to solve these use cases 3. ActiveCampaign Cons. 5; user rating: 98%) for their overall performance. If you have multiple inboxes set up, use the Current view dropdown menu to select the inbox you want to set up SLAs for. Service Hub‘s tools include live chat, help desk. HubSpot | 808,164 followers on LinkedIn. Then simply divide the number of customers you need by the close rate to. In order for marketing to attract the right qualified leads to nurture and ultimately pass through to sales who will convert them into customers. Define your company’s ideal buyer profile. Data Quality Software. Sales and marketing teams need to identify key target segments to make the most of collaborative efforts. Using automation eliminates many tedious and manual processes. Compared to Freshdesk, HubSpot’s ticketing approach is leaner and more user-friendly. Our. Make our email automation workflow live and monitor its progress. SharpSpring pricing: Costs $499 These are monthly prices and without a doubt, Pardot by Salesforce is one of the most. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses. For example, integrating HubSpot Service Hub with Jira. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Sell smarter. And it’s the modularity offered by the platform that is what many businesses love the most; as HubSpot has grown, they’ve developed new solutions to. The Sales Hub includes a sales CRM, sales engagement, reporting, sales automation, forecasting, and ABM tools. Marketing & Growth. Designate signers and counter-signers to gather legally binding electronic signatures. 1. One of the reasons HubSpot was created in the first place was to help marketers spend less time doing menial tasks and more time doing strategic things that. | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. For instance, Marketing might have a. The POD model focuses on forming self-contained teams to fulfill individual requirements of software projects and is an extension of the principles of the agile and DevOps methodologies. Solarwinds offers this in-depth quality of service (QoS) monitoring tool that supports IP. Now you can leverage out-of-the-box and custom reports to track the most vital data: average time to close a ticket, support volume, CSAT, SLA attainment, and more. For instance, here you can examine SaaSJet SLA Time and Report (overall score: 8. 5. HubSpot Customer Service: Starting at $20 per month for two users. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. When you purchase technical consulting with HubSpot, you’ll work with a technical expert who will learn your business needs and systems inside and out. If you have the Slack integration set up, you can turn Slack messages into tasks or tickets inside HubSpot CRM. HubSpot Sales Dashboard. You can now get HubSpot notifications, search and create HubSpot records, reply to live chat conversations, and much more—directly within Slack. Our platform includes. N = Need: Determines whether there's a business need for what you're selling. Our platform includes. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included). If you think through the lifecycle stages, pains, and motivations of your target audience(s), you can craft better trigger marketing strategies to guide them along. Sign in or join now to see Rochelle Wooy Wooy Tan’s post This post is unavailable. HubSpot. Check your email automation setup and run a test if possible. Here’s a sneak peek at HubSpot CRM bundle’s key features: HubSpot Marketing Hub: Helps convert traffic, run inbound campaigns, and align goals with your sales team through marketing automation, lead generation, and multi-touch revenue attribution. Service Hub is a seamless component of HubSpot’s AI-powered Smart CRM, providing businesses with a streamlined way to resolve customer issues, and a complete. Super SLA Integration Overview. This gives marketers the time and space to focus on other aspects of their job — such as brainstorming and strategizing. AI-powered marketing automation can streamline marketing processes. Overview of all products. Lead qualification and segmentation. 7) HubSpot's Inbound Marketing ROI Calculator. Keep your data clean, clear, and under control with data quality software that does the heavy lifting for you. Prioritize and assign tickets to improve customer experience. SLA Template. The suggested workarounds in various forums (e. Easily visualize data on rep productivity, average ticket response time, post-support survey scores, overall support volume, and more. Jess Gamble posted images on LinkedInIt’s critical to have your marketing, sales, and C-suite executives agree on the definition of a lead at every stage, whether that’s “lead,” “sales accepted lead,” and “sales qualified lead” or a variation thereof. And finally, search for the appropriate Lead status and select it. Here’s a brief overview of HubSpot’s pricing: HubSpot Sales: Starting at $20 per month. HubSpot's Help Desk tools let you log, organize, and track customer support tickets all on one dashboard that’s accessible to your entire team. Real Estate Automation Ideas. Be sure the workflow re-enrollment process works for each contact, adjusting the time intervals accordingly. Our platform includes. io syncs all of your important objects and data between ConnectWise and HubSpot seamlessly. To do that, hover over the message and click on the the "more actions" button (it looks like three dots in a row) and then select "Add a task" or "Add a ticket" from the dropdown menu. In addition to brainstorming on new ideas, a regular meeting gives both teams the opportunity to share. Here’s how my education section would look for an electronic resume: B. Try it out completely free for 14 days! Unfortunately, HubSpot has one of the most expensive SLA features on this list at $450 per month for five users. Solarwinds VoIP and Network Quality Manager. For example, if you want to know how many billing issues crop up each month, you should create a ticket for each billing issue rather than a task so you can track the number of issues. 3. This plugin is far more than a CRM, with a full suite of features for making forms, running live chats on your website, and providing analytics. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Powerful marketing and sales automation. 1. This information helps track and analyse the contact's engagement history. The value of sales and marketing automation rests on your resources' ability to provide mutually beneficial intel between departments. Performance and measurement go hand in hand. The easy-to-use CRM to scale your business. 1. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. A lead conversion strategy will struggle immensely without alignment between sales and marketing. hubspot. To learn more, and to see a full list of cookies we use, check out our Report this post Report Report. Data storage. Trusted by business builders worldwide, the HubSpot Blogs are your number-one source for education and inspiration. Help desks and ticketing software are essential for handling escalations. Prioritize incoming requests based on importance to ensure your team is meeting your customers’ expectations. As we deepen our cloud dependency, iPaaS becomes integral to nearly every business model. Marketing Email & Marketing Automation. | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Pricing: Pricing available on request. Here’s how you can do it: Time saved: 3 minutes/lead. To control when SLAs will apply to your team, click Manage when SLAs apply. Enroll your subscribers in a lead nurturing workflow. 1. The easy-to-use CRM to scale your business. However, remember that even though you're focusing on automation right now, your sales outreach and content should still be personalized. Sales operations acts as an advocate for your sales team by playing a key role in sales and operations planning (S&OP), a business management process where. As a trusted HubSpot Partner with over a decade serving manufacturers, our mission is clear - to help you scale your manufacturing business by delivering unparalleled prospect and customer experiences all in one place. This as a kick-out criterion. The information you accrue through sales automation can inform. The first CRM software for mortgage brokers on our list is EngageBay. Education Email Marketing Event Marketing Growth Marketing Inbound Marketing Strategy Inbound Sales Lead Generation Marketing Automation Mobile Marketing Nonprofit Other Personal Branding and Development Public Relations Sales and Marketing Alignment SEO Social Media Startups. One, the average conversion rate from lead to opportunity. In the Select a pipeline section, click the dropdown menu, then select the pipeline to automate. 3. HubSpot’s automation engine is built on one unified CRM platform, connecting data across business functions and integrating with favourite apps like Jira and Slack. Yes, some of the workflows can be created manually in Hubsport, but it's cumbersome, and why would I go through that pain if other tools (Zendesk, Jira SM) support it out of the box. Data usage. Lays out clear targets and measurements. Set up SLA alerts to ensure tickets are addressed promptly. marketing automation), I limit this kind of monitoring to relevant hashtags. Hightouch enables you to provide relevant, timely interactions to your customers, and doing so heavily relies on data in your HubSpot account to be accurate and fresh. Compare the differences between plan tiers and browse feature offerings. For example, if I see a user mention HubSpot with the hashtag of a particular conference, I will check that hashtag to see if it is a conversation about our industry. HubSpot Sales Hub Start selling better and faster with actionable guidance from the get-go through customised HubSpot Sales Hub onboarding HubSpot Service Hub Delight your customers on every step of their journey with your business by utilising this powerful Service Hub software HubSpot Sales Hub Start selling better and faster with actionable guidance from the get-go through customised HubSpot Sales Hub onboarding HubSpot Service Hub Delight your customers at every step of their journey with your business by utilising this powerful Service Hub software HubSpot SLA automation offers a powerful tool for companies to streamline their customer service operations, improve customer experiences, and build stronger relationships with their clients. | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. In the bottom right of most pages in your HubSpot account, click Help . Back Submit SubmitHubSpot Things You can Do in Slack. The key to generating leads and knowing their source is to create and track content. I always include images in my landing pages. Stealing is good! 🦹 It means that instead of reinventing the wheel when tackling a new project, you look at what others have done in the past and learn from…Are you spending a significant amount of money on marketing and advertising efforts to attract potential customers? 💸 If you’re not measuring the ROI of your…Workflow automation software can help you and your teams improve your SLA rate, as you can set up tickets, prioritize tasks, and set up notifications for SLA expiry dates, which can help reduce the likelihood of late. It aims to manage or own responsibilities that sales reps. Marketing automation software at a glance. Thankfully, your CRM and marketing automation can go hand-in-hand. it's HubSpot's world certification week, where HubSpot are donating $5 to charity for every certification completed. You can also use simple automation within existing tools to manage your follow-up. 1. That way, your team can direct your attention to more important tasks—like nurturing leads and customers. Our platform includes. By leveraging predictive intelligence for your. HubSpot is an all-in-one email ticketing solution that organizes customer interactions and makes it simple for reps to evaluate the status of open cases and get stuff done. HubSpot is more powerful and has more features compared to GetResponse. 4. 📣 Hublets from all corners of the globe visited our regional offices so we could share an overview of what…HubSpot has a number of default ticket properties to capture the details needed to create a new ticket. | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. The process starts by bringing together the leaders of all disciplines into the same room to discuss roles, responsibilities, process, targets and accountability. DLM consists of five stages: Data collection. Huble Digital has acquired Digitag, a leading HubSpot agency based in Brussels, Belgium… 🎉 Exciting News Alert! 🎉 I'm thrilled to share the exciting news! 3. In the dialog box, click the Apply based on dropdown menu and select an. Create flows of timed personalized emails, A/B test different messaging, and queue up automated follow-up tasks for each prospect — so you never lose touch. We use cookies to make HubSpot's community a better place. In this article, we explore the differences between KPIs & SLAs, look at top use cases for HubSpot SLA automation & discuss the many benefits of using it. Our. Enterprise use cases of the HubSpot CRM across sales, marketing, service, and operations 2. This data shows that AI is a beneficial solution to that need. Have the right tools for the job. Sales Data Management. ; Classroom Training Schedule in-person training for a hands-on and. Email marketing automation in EngageBay. At our quarterly update yesterday, we once again reinforced our company vision: To become a global digital business consultancy using HubSpot as the…This depends on what exactly you want to analyze. With landing page and website forms linked to your CRM, you can build an automated marketing machine that captures new leads. 5 Key Limitations of Hubspot Free CRM. HubSpot’s marketing automation streamlines repetitive tasks, including email campaigns, customer journey management, social media marketing, email personalization, and more. If you haven’t already customized your pipeline, follow these steps before proceeding. Reporting:Answer: You can add more to your trigger/automation instead of using only one tag/priority etc. HubSpot’sgoal is to provide the benchmarks and insights to help businesses everywhere2. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses grow better. HubSpot's intuitive interface and powerful automation features will save time and ensure that ticket tagging, assignment, and escalation are consistently smooth and error. Sales Hub Sales CRM software. Service Level Agreement (SLA) A service level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. You just need to follow the steps below. 2. Gmail, Slack, and Asana are tools you might already be using that also offer great automation functionality to make communicating with your team easier. Check out this HubSpot Academy lesson on “Creating a Contact Management and Segmentation Strategy” for more on what you can do in HubSpot! Pro: Powerful automation. Work one-on-one with a HubSpot expert who takes time to understand your company’s goals across Marketing, Sales, and Services. HappyFox is a help desk software that's built around ticket automation. The tool manages multiple deals at once, no matter which stage they’re in, so you’re able to determine the status of your sales strategy. It acts as a conduit for communication between multiple systems, allowing for integration and data sharing. Cross-Functional Collaboration. This is where the HubSpot automation workflow comes into play. Builders: Is a strong no coder and has basic grasp of of one to two languages Troubleshoot: Can diagnose problems and troubleshoot problems in HubSpot (SLA 1 week). It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and. 99 4. By leveraging predictive intelligence for your. Image Source. HubSpot CRM automation is one of the best in the industry, as proved by numerous reviews. The opposite also holds true -- many great opportunities just happen to come in via "less promising" lead types. Free and premium plans. HubSpot Sales Hub Start selling better and faster with actionable guidance from the get-go through customised HubSpot Sales Hub onboarding HubSpot Service Hub Delight your customers at every step of their journey with your business by utilising this powerful Service Hub software HubSpot is a CRM platform that’s designed to scale with your business. Service level agreement (SLA) management tools that help companies prioritize incoming requests based on importance to ensure that service teams are meeting customer expectations. In the discovery call, one of your team members will welcome the client and ask if they have any questions or concerns. The ongoing tech turndown is looking more like a takedown, as HubSpot, a marketing automation and CRM provider, slashes 7% of its workforce. SLA management; Live chat; Ticket and productivity reporting and tracking; 2. Sales automation benefits your business, sales team, and bottom line in multiple ways. HubSpot | 984,511 followers on LinkedIn. It’s also good to take this time to organize the kick-off call and set expectations for it. Compare the differences between plan tiers and browse feature offerings. 1. Though getting to a SLA (service level agreement) would be best. Access dozens of CMS applications that you know and love. HubSpot Marketing Automation Platform: Starting at $20 per month for 1,000 leads. Get a demo. We can go right in and quickly adjust the number of partners we work with or update product information. Segment your customer base. Free and premium plans. Below is an overview of tasks that will get you started with HubSpot's automation tools. Compare HubSpot CRM vs Trello. 5. Thanks for sending over the information on the additional content pieces you would like us to create prior to the launch of the new website. Sales automation software lets you automate busy work using custom. Sender. Currently when a ticket is closed and the customer replies, it remains clo. . HubSpot's customer service software makes supporting customers easy. (HubSpot State of Marketing Report, 2021) 47% of marketers use bots. Never miss an SLA again with advanced reporting and alertingWith HubSpot’s lead management software, you have all your contact data in one place, so you can personalize prospect outreach without digging for details. Digital Experience. Provide clear definitions for each stage of the funnel (as mentioned in the first point). Get a demo Get started free. Get a demo Start 14-day free trial. You can access shared notebooks and spaces and collaborate in real-time by. To truly thrive, it's…Welcome to HubSpot’scomprehensive resource on the current state of inbound marketing and sales strategy and operations. With this tool, you can track your pipeline using different metrics and manage the data for transparent deal forecasting. Marketing Email & Marketing Automation. Check out this HubSpot Academy lesson on “Creating a Contact Management and Segmentation Strategy” for more on what you can do in HubSpot! Pro: Powerful automation. HubSpot CRM 🤠 Helping you win the wild west of business 🏜 | HubSpot is a leading CRM platform that provides software and support to help businesses. Leverage the power of workflows, chatbots, email triggers,. In fact, HubSpot research has shown that 86% of customer service teams have noted an increase in productivity after they started using ticketing software. Our platform includes. HubSpot's intuitive interface and powerful automation features will save time and ensure that ticket tagging, assignment, and escalation are consistently smooth and error-free. A = Authority: Determines whether your prospect has the authority to make a purchasing decision. Email. Optimize customer support with SLA management, improving response times and satisfaction. HappyFox. Sales lead management is ultimately about data management plus relationship building. Your Technical. It’s a great idea, and I think they will add a lot of value to visitors who are unfamiliar with your brand and products. Just like all of HubSpot's other software hubs — Marketing, Sales, CMS, and Operations — the. HubSpot is more powerful and has more features compared to GetResponse. per user/per month. In your HubSpot account, navigate to Conversations > Inbox. MailChimp. HubSpot Service Hub Delight your customers at every step of their journey with your business by. per user/per month. If you're a SaaS business, you can segment your customer base by how much they pay for their subscription. B2B Content Creation for Lead Generation. Service Hub. Try it out completely free for 14 days!Unfortunately, HubSpot has one of the most expensive SLA features on this list at $450 per month for five users. $12. Taking inspiration doesn’t mean copying and pasting! 💡 Instead, it’s about taking a savvy approach to what’s out there and selecting choice bits such as a…what an incredible year 2022 has been at Huble 🧡 I end the year feeling so grateful for the fantastic people I work with daily. At a minimum, a marketing and a sales leader need to be involved. ActiveCampaign Plans to Grow Your Business. 4829 verified user reviews and ratings of features, pros, cons, pricing, support and more. One way to improve sales productivity is by providing sales training and development programs. If you have multiple. Sales automation is a new part of Workflows, HubSpot’s automation tool. HubSpot Insights is a database of company information that HubSpot gathers from public and third party sources. ContentCal. SLA Management. . Set SLAs based on time to first. Task automation; Integration with HubSpot; Pricing. g. 0 points for overall quality and 100% rating for user satisfaction; while HubSpot Marketing has 9. Then, receive real-time notifications about recipient engagement. Moreover, there are estimated to be 8. Sales Hub Sales CRM software. Jess 14 Apr 2023. 1. Powerful marketing and sales automation. Integrates. The easy-to-use CRM to scale your business. And three, the average value of a sale. Free and premium plans. HubSpot | 929,478 followers on LinkedIn. 7. In addition to Sales Hub software, your sales team can use free interactive dashboards for sales activity tracking using HubSpot CRM and Sales Hub. Sales Automation Tools. Hope this helps 🙂. AI marketing automation also makes sending personalized content to customers easier, thanks to data and algorithms. Sales and marketing automation tools are most valuable to both sides of the business when they provide insight into prospect and customer behavior. CRM: ActiveCampaign’s marketing automation is particularly powerful because ActiveCampaign has an in-built CRM system. Knowing that, the HubSpot Service Hub has a tool designed specifically for Service Level Agreements, ensuring that your customers are always satisfied. Our platform includes. You can even embed payment links within your quotes to seamlessly collect payments. One example is the HubSpot Partner Directory, which is a curated listing of certified HubSpot partners and agencies that offer specialised services in CRM, marketing, sales, and related areas. But choosing between the two depends on your needs. According to a report by LXA, the global AI market is projected to reach $190. Without marketing automation or sales enablement. Lead Generation via Website Forms. 📰 Let us help you develop a targeted PPC strategy that ensures your ads reach the right people. EngageBay. HubSpot’s marketing automation software streamlines your marketing activities, helping you increase the effectiveness and quantity of your campaigns. If you're interested, the quickest. AE CRM Founder, a HubSpot RevOps Consultancy 1y My work provides me with rewarding moments every single day, but this evening was a really special one. Streamline your accounting and expense system. Implement software solutions. This is a tool (included in the Professional version and higher) that helps establish. Compare HubSpot CRM vs Notion. The opposite also holds true -- many great opportunities just happen to come in via "less promising" lead types. It enables workflow automation and integrations. It’s also good to take this time to organize the kick-off call and set expectations for it. Create powerful user journeys that leverage HubSpot & OneSignal to send messages across the most popular digital channels like mobile and web push. Intellectual Curiosity. In this article, we explore the differences between KPIs & SLAs, look at top use cases for HubSpot SLA automation & discuss the many benefits of using it. Mass Communication, Public Relations. With the traditional SLA approach, we often see that companies still end up spending 30% of their sales energy on a set of leads that account for just 2% of their pipeline in the end. By pinpointing a common customer profile as most likely to respond favorably, smarketing teams can work together to craft the perfect approach. 'Sales and marketing automation' refers to a productive interplay between sales and marketing departments that can be achieved by leveraging sales and. Our platform includes. You can calculate the close rate by dividing the total number of leads you generated in a period of time over the number of customers that came from those leads. With personalized tokens, contact integration, and workflows, marketers can create targeted SMS campaigns, engage in real-time conversations, deliver time-sensitive offers, and support business. You can also use your CRM to trigger email workflows, either based on user data or user actions. This is a Service Level Agreement (SLA) between [Customer] and [Service Provider]. 7. Examples of how Huble and HubSpot have assisted technology firms Schedule a call with Rochelle: #webinarWith three new updates to HubSpot --- lead rotation, task creation, and deal creation ---- you'll spend more time selling and less on busywork. There are countless marketing automation tools on the market. Creating An Effective Sales & Marketing SLA. To sum things up: Use tickets to track overarching customer issues, as well as anything you'd like to report on. A simple update in your database can trigger a whole host of internal tasks, including lead scoring and alerting your sales team to new. Cons. Alteon NG guarantees application SLA by: • Alteon NG is engineered to deliver full application level resource isolation and designed to prevent resources from maxing out. As with everything else in. API response time is the amount of time it takes for an API to process a request and send a response back to the client. Podio. Even if you send a packet or email, your new customer will still need a personal touch. Working with Dicker Data was an exciting journey: from Microsoft minisites to Dell decision trees. EngageBay.